Customer Experience Survey - Tell us how we're doing!

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Click here to take the survey.


Have you received service from the Town of Niagara-on-the-Lake recently? We would love to hear about your experience! The public is now invited to complete a Customer Experience Survey to share their insights and feedback. The survey results will assist Staff in making service adjustments as required.

The Town of Niagara-on-the-Lake prides itself on continuously striving for customer experience excellence in all aspects of service. Staff remains dedicated to going above and beyond to ensure residents can access and receive Town services in a friendly and efficient manner.

Our commitment to enhancing customer experience is foundational to all we do. By soliciting input from the community, we aim to evaluate the effectiveness of recent initiatives, such as the launch of the new Town website and various online service options. This feedback will inform our next steps and help to ensure that we are meeting the diverse needs of our community.

Thank you for joining the conversation and helping shape the future of service.

Click here to take the survey.


Have you received service from the Town of Niagara-on-the-Lake recently? We would love to hear about your experience! The public is now invited to complete a Customer Experience Survey to share their insights and feedback. The survey results will assist Staff in making service adjustments as required.

The Town of Niagara-on-the-Lake prides itself on continuously striving for customer experience excellence in all aspects of service. Staff remains dedicated to going above and beyond to ensure residents can access and receive Town services in a friendly and efficient manner.

Our commitment to enhancing customer experience is foundational to all we do. By soliciting input from the community, we aim to evaluate the effectiveness of recent initiatives, such as the launch of the new Town website and various online service options. This feedback will inform our next steps and help to ensure that we are meeting the diverse needs of our community.

Thank you for joining the conversation and helping shape the future of service.

Page last updated: 05 Sep 2023, 08:36 AM