Customer Experience - Help Us Help You


We want to hear from you, our valued customers!

Tell us more about your customer service experience in Niagara-on-the-Lake, and share ideas on ways we can improve our service!

Every time you use a Town service or interact with a Town employee, we'd love to hear from you! Your feedback is important in helping us modernize our service delivery methods and improve our front line service.

We value your input and appreciate your willingness to join the conversation around the customer experience. Take our Customer Experience Survey and share your thoughts on the Town's current services.

Results from this survey will help to fulfill one of Council's Strategic Plan priorities which is to create a culture of customer service excellence. Please be assured that all responses will be used for research purposes only.


We want to hear from you, our valued customers!

Tell us more about your customer service experience in Niagara-on-the-Lake, and share ideas on ways we can improve our service!

Every time you use a Town service or interact with a Town employee, we'd love to hear from you! Your feedback is important in helping us modernize our service delivery methods and improve our front line service.

We value your input and appreciate your willingness to join the conversation around the customer experience. Take our Customer Experience Survey and share your thoughts on the Town's current services.

Results from this survey will help to fulfill one of Council's Strategic Plan priorities which is to create a culture of customer service excellence. Please be assured that all responses will be used for research purposes only.

  • Niagara-on-the-Lake is committed to creating a culture of customer service excellence. One way we try to do this is through citizen engagement and feedback. We would love to hear your thoughts about your customer service experience in Niagara-on-the-Lake. We invite you to complete the following questions to help us ensure we deliver high-quality services. 

    Please be assured that all responses will be used for research purposes only.


    Niagara-on-the-Lake is committed to creating a culture of customer service excellence. One way we try to do this is through citizen engagement and feedback. We would love to hear your thoughts about your customer service experience in Niagara-on-the-Lake. We invite you to complete the following questions to help us ensure we deliver high-quality services. 

    Please be assured that all responses will be used for research purposes only.


    Take Survey