Information for Grinder pump meeting discussion

Background
The grinder pump was a service replacement that had lasted 4 years when it failed to pum[ on the morning of August 12 2019. The previous pump had laste 9 years, and the first failed after 6 months and was replaced und rwarranty.
The current failed pump was attem[ting to start, but power was being cut after 3 seconds. There was a loud electric hum noise, but no apparent sign pf rotation. The start attempts would repat after a minute or so.
Request for Help
The service line insurance was paid up and so the company was contacted by phone at about 8 an on the morning of September 10. The insurance company requires that they contact the contractor to deal with the malfunction. They said they would do this and the contractor would contact us within 4 hours.
After 4 hours, no word from the contractor. The insurance company was contacted again and assured we would soon hear from the contractor/
Pacific Plumbing HamiltonAt around 1 pm, a call came from the contractor. At this point, I was uneasy about who the contractor was. I was told the contractor was Pacific Plumbing from Hammilton. Their truck was on the road to Niagara with one man who would look at the pump to see what it was. At this point, I was very uneasy simce all this appeared to be a set up for an extended delay, perhaps requiring wait time for a replacement pump to be shipped out to the contractor.
RotoRooter St CatharinesAfter this discussion, I called RotoRooter in St Catharines to find out if they were still servicing the E One grinder pumps - perhaps they had dropped the pump service work so that the insurance company was obliged to find another contractor. No, they were still doing the service work and kept two pumps ready in their shop ready to come out at short notice.
By about 2 pm, the Pacific Plumbing service man showed up at the site. He prepared to inspect the pump/ He did not seem familiar with the pump, and did not have a replacement in his vehicle or back at his shop. I was disappointed that he was not showing confident lnowledge of the particular type of equipment. We agreed that, with a local contractor available with the special tools, the experience, with a replacement pump at hand, then it was best that he backs off so I can talk to the local contractor. I thanked him for coming out.
I immediately contacted the insurance company and explained that the Hamilton contractor was not equipped to do the work in a timely fashion. I received a verbal authorization to engage RotoRooter on a cost reimbursement basis.
I contacted RotoRooter at about 3:30 pm and they made an a[[oimtment for the required two man team to be on site at 9:00 am the next morning.
At about 4 :00 pm, the insurance company called and told me that they do not work directly with RotoRooter but they confirmed the cost reimbursement agreement.
RotoRuuter were one site at 9:00 am prompt and the replacement pump was installed and running within the hour.,
John and Jeanne Codrington